1. Introduction
Mold Restoration Pros #1, LLC, a Florida limited liability company doing business as "Mold Restoration Pros" ("Company," "we," "us," or "our"), operates the website located at https://moldrestorationpros.com/ (the "Site") and provides mold inspection, testing, and restoration services, including an AI-assisted photo analysis tool (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you.
By visiting the Site, submitting information through a form, uploading photographs for AI-assisted review, scheduling an appointment, or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: full name, mailing/service address, phone number, and email address.
- Property information: property address, type of property, and details about the suspected mold issue.
- Scheduling information: preferred appointment dates/times and service requests.
- Photographs and media: images or video you upload of the affected area for inspection, estimating, or AI-assisted photo analysis.
- Payment information: billing name, billing address, and payment card or bank details, collected and processed through our third-party payment processor (see Section 6).
- Communications: messages, emails, and any information you provide when you contact bobby@moldrestorationpros.com.
2.2 Information Collected Automatically
- IP address, browser type, device identifiers, operating system, referring URLs, and pages viewed.
- Usage data collected through cookies, pixels, and similar tracking technologies, as described in our Cookie & Tracking Policy.
2.3 Information From Third Parties
We may receive information about you from service providers such as payment processors, SMS/text messaging platforms, scheduling software providers, and analytics or advertising partners.
3. AI-Driven Photo & Image Processing
If you upload photographs to the Site or send them to us for AI-assisted mold identification, those images (and any metadata attached to them, such as GPS location or timestamp) are processed using automated, AI-based image-analysis tools to generate a preliminary, informational assessment. Uploaded images may be stored on our systems and those of our AI processing vendor(s) to deliver the assessment, improve service quality, and maintain records of the service request.
Important: the output of the AI tool is an informational estimate only and is not an official mold inspection, diagnosis, or certification. See our AI Disclaimer & Limitation of Liability for full details.
4. How We Use Your Information
- To schedule, perform, and invoice inspection, testing, and restoration services.
- To operate and improve the AI photo-analysis tool and generate preliminary assessments.
- To communicate with you about appointments, estimates, service updates, and account or billing matters, including by email and SMS text message (see our SMS / Messaging Terms).
- To process payments and prevent fraud.
- To maintain business records, respond to inquiries, and provide customer support.
- To analyze Site usage, maintain security, and improve our Services.
- To comply with legal, regulatory, insurance, and contractual obligations.
- With your consent, for marketing communications, which you may opt out of at any time.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers and vendors who perform functions on our behalf, including payment processing, SMS/text delivery, scheduling, hosting, analytics, and AI image-processing vendors, under confidentiality and data-protection obligations.
- Technicians and contractors performing your requested inspection or restoration services.
- Insurance companies or property managers, when you direct us to share documentation with them.
- Professional advisors, such as accountants, insurers, and legal counsel.
- Government or regulatory authorities where required by law, subpoena, or legal process.
- A successor entity in connection with a merger, acquisition, financing, or sale of business assets.
6. Payment Information
Payments are processed through a PCI-compliant third-party payment processor. We do not store full payment card numbers on our own servers. Information you provide to our payment processor is governed by that processor's own privacy policy and terms.
7. Data Retention
We retain personal information, service records, and uploaded photographs for as long as reasonably necessary to fulfill the purposes described in this Policy, including to maintain business, insurance, warranty, and legal records, after which it is securely deleted or de-identified, unless a longer retention period is required by law.
8. Your Privacy Rights & Choices
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information, to opt out of certain uses, or to receive a copy of the information we hold about you. We honor applicable requests to the extent required by law. To exercise any of these rights, email bobby@moldrestorationpros.com. We may need to verify your identity before processing a request.
You may opt out of marketing emails using the unsubscribe link in any marketing message, and out of SMS messages by replying STOP, as described in our SMS / Messaging Terms.
9. Children's Privacy
Our Services are directed to adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at bobby@moldrestorationpros.com so we can delete it.
10. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies.
12. Cookies & Tracking Technologies
We and our service providers use cookies and similar technologies, including analytics tools and advertising pixels, to operate and improve the Site. For details on the specific technologies we use and how to manage your preferences, see our Cookie & Tracking Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was most recently revised. Material changes will be posted on this page, and continued use of the Site or Services after changes take effect constitutes acceptance of the revised Policy.
14. Contact Us
Mold Restoration Pros #1, LLC
Sarasota, FL
Phone (company reference only): 937-218-2822
Email: bobby@moldrestorationpros.com
Please note: for all privacy-related questions, requests, or clarifications, email is our sole channel of communication. Requests submitted by phone, mail, social media, or any other method will not be processed.